Reference

What Our Privacy Policy Covers

This page explains what we record when you open an account with us, how a bKash or Nagad payment reference is stored, and what you can ask us to change.

Account and wallet dataCookie choicesDevice and login recordsYour request rights

Explore the Lobby Read FAQ

ASK THE DATA TEAM

Open a Privacy Request Here

If your question is about your own record rather than a game, send it to our privacy contact and skip the general queue. Use the email address registered on your account so we can match the request without asking you to repeat personal details over chat.

Privacy email Write from your registered address with the subject line data request. Tell us whether you want a copy, a correction or a deletion, and include your account number only.

In-account request Sign in, open account settings, then the data section. Submit the form and your ticket is logged against your account, so nothing gets lost between shifts.

Live chat escalation Start a chat, ask for the privacy desk and quote your ticket number. Chat cannot change a record, but it can confirm a request was received and moving.

How We Treat Your Details

bk99com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect what an account needs and not much more: your name, your mobile number, your date of birth for eligibility checks, and the wallet number you use for bKash, Nagad, Rocket or Upay. When you deposit, we keep the transaction reference so a wallet verification

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query can be answered quickly if a transfer ever looks stuck. Login records, including the device and the approximate network location, help us spot an attempt to enter your account from somewhere new. Cookies do the small jobs — keeping you signed in, remembering your language,
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and telling us which pages load slowly on mobile data. We do not sell your details to outside list brokers, and we do not pass them to advertisers to build profiles for other websites. Sharing is limited to the payment and messaging partners needed to move
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money and send you an OTP, plus a lawful request from a Bangladesh authority. Everything here depends on local law and eligible regions, so your rights may differ from another country's. Write to our privacy contact if a rule applies differently where you are, and we
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will tell you what we can and cannot do.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Handling, Retention and Access Control

Handling is deliberately boring, which is what you want from a policy page. Here is what actually happens behind your login, in the order it happens.

Encryption in transit and at rest

Your login and wallet details travel over an encrypted connection. Stored records sit on restricted servers, and only staff with a defined role can open a customer file.

Cookies you can switch off

Sign-in and security cookies keep your session alive. Analytics and preference cookies are optional, and you can refuse them in the browser without losing access to your account or wallet.

Retention with a reason

Transaction records stay as long as accounting and dispute rules require. Marketing preferences and unused device records are cleared once they stop serving a purpose.

Changes you can request

You can ask for a copy of your record, correct a misspelled name, or ask us to close the account. We confirm identity through an OTP before any change is applied.

Privacy Questions You Send Us

These are the ones that come up most in chat and email. If yours is not here, the privacy contact above is the fastest route.

We store the amount, the time, the wallet number and the transaction reference your bKash receipt shows. We never store your PIN, and no member of staff will ever ask you for it.

Yes. Security and sign-in cookies are needed to keep you logged in, but you can refuse analytics and preference cookies in your browser and still reach your account, wallet and the lobby.

Send a request from your registered email or use the data form in account settings. We verify with an OTP, then send the record to that same address rather than a new one.

Only where a payment or messaging partner sits outside the country, and only the minimum needed to clear a transfer or deliver an OTP. Anything else requires your consent or a lawful order.

Device and login records are kept while they help us protect the account, then removed. Transaction records stay longer because accounting and dispute rules in Bangladesh require it.

Use the privacy email or the data form in account settings. Attach nothing sensitive — we will ask for an OTP and the correct spelling, then update the record and confirm by email.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Gamesbk99com Casino Appbk99com App

What Our Privacy Policy Covers

Open a Privacy Request Here

Handling, Retention and Access Control

Encryption in transit and at rest

Cookies you can switch off

Retention with a reason

Changes you can request

Privacy Questions You Send Us

01 What do you record when I deposit with bKash?

02 Can I use the site without accepting cookies?

03 How do I get a copy of the data you hold on me?

04 Do you share my details with anyone outside Bangladesh?

05 How long do you keep my login and device records?

06 Who do I contact if my name is spelled wrong?

Privacy Policy

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